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In my efforts with Vista I keep encountering some nagging issues. My latest was on one of my laptops; when logging in, I am prompted with an error: “The User Profile Service failed the logon. User profile cannot be loaded.” Luckily for me, I was able to piece enough information together to get it resolved. Now, I hand the resolution over to you.
NOTE: Editing the Registry incorrectly can cause serious, system-wide problems that may require you to re-install Windows Vista to correct them. Microsoft nor computingondemand.com cannot guarantee that any problems resulting from the use of Registry editing can be solved. Back up your registry first, but use at your own risk.
- Restart your computer and log into safe mode: As your computer is rebooting, press F8 Repeatedly after your POST screen.
- Run “Regedit”: (If you are prompted for an administrator password or confirmation, type your password, or click Continue.)
- Locate the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
- You should see a few folders in the tree that are in the format: S-1-5-XXXXX. If one of the longer of the bunch has a .bak on it your profile is in a backup status and can be fixed without being deleted. If you click on the folder with the .bak extension you will see an entry in the right pane that has the path to your logon user.
Thank you. These instructions were incredibly clear and helpful. Probably saved me hours of stress!
Thank you for posting the solution to this problem. It happened to me this morning and I was really pissed off, but thanks to you, it is fixed now.
I followed the instructions and it worked – I was really pleased.
However, after a couple of sessions the problem re-appeared. I thought, OK, just fix it again.
But, the .bak extension does not have the path to my logon user – the other extension does.
What do I do now?
Thanks in advance
Thank you!!!!!!!
Thank you so much for posting this fix. You are a life saver!!!
Thanks so much…! i works a charm..
OGM thank you! I knew there was a simple solution that was out of my realm of knowledge.
i know tis is gonna sound stupid but i cant change the name from .bak to .old it keeps showing me “Error Remaining Key. The Registry Editor cannot rename S-1-5-XXXXX. Error while renaming key”
if you could me or anyone how to fix this step it would be greatefully appreciated
You have to be logged on as an administrator to modify the registry.
I haven’t been able to get into my files for a month. I was getting ready to wipe it clean and start over, but thanks to you, I’m up and running again!!!
Thanks a million!
Thank you so much. Your instructions were perfectly clear and worked like a charm. You are the best!!